Privacy Policy

Who We Are and Why This Policy Exists

Jackpot Capital Casino operates this website to provide Australian players with access to online casino games, promotions, account services, and related support. Our registered office is at 152 Campbell Parade, Bondi Beach NSW 2026, Australia. When you use our website at jackpot-capital-casino-australia.com, create an account, make a deposit, claim a bonus, or contact our support team, you share information with us. This policy explains what we collect, how we use it, who we may share it with, and what rights you hold under Australian law.

We take our obligations seriously under the Privacy Act 1988 (Cth) and the thirteen Australian Privacy Principles (APPs) set out in Schedule 1 of that Act. If anything in this policy is unclear, you are welcome to contact us directly at [email protected] or by calling +61 412 938 547 before continuing to use the site.

What Information We Collect

We collect personal information only when it is reasonably necessary for our functions or activities. The categories of information we may hold about you include the following.

Identity and contact information covers your full legal name, date of birth, residential address, email address, and phone number. This is collected when you register an account or update your profile.

Verification documents include copies of government-issued photo identification, proof of address such as a recent utility bill or bank statement, and, where relevant, source-of-funds documentation. Australian anti-money laundering obligations under the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth) require us to verify your identity before you can withdraw funds or exceed certain transaction thresholds.

Financial information covers the payment method details you provide when depositing or withdrawing, including card numbers, cryptocurrency wallet addresses, and transaction records. We do not store full card numbers on our own servers; payment processing is handled through encrypted, PCI-DSS-compliant third parties.

Account and gameplay data includes your login history, session durations, game activity, betting patterns, bonus usage, and account balance history. This information is used to deliver the service, detect fraud, apply responsible gambling controls, and comply with regulatory requirements.

Responsible gambling information may include any self-imposed deposit limits, cooling-off periods, or self-exclusion requests you make, as well as information we collect if we have reason to conduct a responsible gambling interaction with you under the Interactive Gambling Act 2001 (Cth) and applicable state frameworks.

Communications data covers the content of emails, live chat transcripts, and support tickets exchanged between you and our team.

Technical and device data includes your IP address, device type, operating system, browser version, and general geolocation data derived from your IP address. This data helps us maintain security, prevent fraud, and ensure the site functions correctly on your device.

Cookie and analytics data is collected automatically when you browse the site. More detail on this is provided in the Cookies section below.

How We Collect Information

Most personal information is collected directly from you when you complete the registration form, submit identity verification documents, deposit funds, use live chat or email support, or fill in any other forms on the site. In some cases we may collect information from third parties, for example from identity verification service providers we engage to assist with KYC checks, or from fraud prevention databases. Where we collect information from third parties, we take reasonable steps to ensure that collection complies with the APPs.

Why We Use Your Information

We process personal information for the following purposes.

To provide and manage your account, including processing deposits and withdrawals, crediting bonuses, and maintaining accurate account records.

To verify your identity and comply with our obligations under the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth), including conducting customer due diligence and, where required, enhanced due diligence.

To detect and prevent fraud, money laundering, cheating, and other prohibited conduct.

To apply responsible gambling measures, including monitoring play patterns for signs of problem gambling, honouring self-exclusion or limit requests, and conducting welfare checks where circumstances warrant them.

To communicate with you about your account, transactions, promotions you have opted into, and important service or security notices.

To improve the website and our services, using aggregated and de-identified analytics data to understand how players navigate the site and where we can make improvements.

To comply with legal obligations, including reporting obligations to AUSTRAC and responding to lawful requests from Australian law enforcement or regulatory authorities.

We do not use your personal information for any purpose that is incompatible with the reason it was originally collected without seeking your consent first.

Marketing Communications

If you have consented to receive promotional emails or SMS messages, we may send you information about bonuses, new games, tournaments, and other offers. You can withdraw this consent at any time by clicking the unsubscribe link in any marketing email, by texting STOP in response to an SMS, or by contacting us at [email protected]. Withdrawing marketing consent does not affect the lawfulness of communications sent before withdrawal, nor does it affect transactional or account-related messages, which we may continue to send as necessary.

Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies on the site. Cookies are small text files stored on your browser or device. Some cookies are strictly necessary for the site to function, such as those that keep you logged in during a session or remember your language preference. Others are used for analytics purposes, helping us understand traffic volumes and user behaviour in aggregate, non-identifiable form.

You can control or delete cookies through your browser settings at any time. Disabling certain cookies may affect the functionality of parts of the site. For general guidance on managing cookies, the Office of the Australian Information Commissioner publishes resources at oaic.gov.au.

We do not use cookies to build profiles for on-selling to third-party advertisers.

Sharing Your Information

We do not sell personal information to third parties. We may disclose your information to the following categories of recipients in the circumstances described.

Service providers we engage to assist with identity verification, payment processing, fraud detection, customer support platforms, and IT infrastructure. These parties are contractually bound to use your information only for the specific purpose for which it was disclosed and to handle it in a manner consistent with the APPs.

Regulatory and law enforcement authorities in Australia, including AUSTRAC, where disclosure is required by the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth) or pursuant to a lawful request, court order, or subpoena.

Our licensor and related entities, to the extent necessary to comply with the terms of casino licence MGA/B2C/145/2007 and any associated regulatory obligations.

Fraud prevention and responsible gambling databases, such as approved self-exclusion registers, where we are required or permitted to share data to prevent harm.

We take reasonable steps to ensure that any overseas recipients of your information are subject to privacy obligations that are substantially similar to the APPs, or we otherwise take contractual measures to protect your information.

Security

We maintain a range of technical and organisational measures designed to protect personal information from unauthorised access, modification, disclosure, and misuse. These include SSL/TLS encryption for data in transit, access controls and authentication requirements for staff, regular security assessments, and secure disposal procedures for data that is no longer needed.

No online system can guarantee absolute security. If you believe your account has been compromised, please contact us immediately at [email protected] or call +61 412 938 547 so we can take prompt action.

How Long We Keep Your Information

We retain personal information for as long as is necessary to fulfil the purposes set out in this policy, subject to the following.

Under the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth), we are required to retain customer identification records and transaction records for a minimum of seven years from the end of the customer relationship or the date of the transaction, whichever is later.

Responsible gambling records and self-exclusion information are retained for periods required under applicable state and territory gambling legislation and our licence conditions.

Account records are generally retained for seven years following account closure to enable us to respond to complaints, legal claims, or regulatory inquiries.

Where information is no longer required and no legal obligation requires its retention, we take reasonable steps to destroy or de-identify it securely.

Your Rights Under the Privacy Act 1988

As an Australian resident, the Privacy Act 1988 (Cth) gives you certain rights in relation to your personal information.

Access. You may request access to the personal information we hold about you. We will respond to access requests within 30 days. In most cases we will provide access free of charge, though we may levy a reasonable fee to cover the cost of retrieving and providing the information if the request is complex.

Correction. If you believe personal information we hold about you is inaccurate, out of date, incomplete, irrelevant, or misleading, you may ask us to correct it. We will take reasonable steps to correct the information within 30 days of your request.

Complaints. If you are not satisfied with how we have handled your personal information, you may lodge a complaint with us in the first instance. We will acknowledge your complaint within five business days and aim to resolve it within 30 days. If you are not satisfied with our response, you may escalate your complaint to the Office of the Australian Information Commissioner at oaic.gov.au or by calling 1300 363 992.

To exercise any of these rights, please contact us at [email protected], by phone at +61 412 938 547, or in writing to 152 Campbell Parade, Bondi Beach NSW 2026, Australia. We may need to verify your identity before processing your request.

Responsible Gambling and Sensitive Data

Information you provide in connection with responsible gambling features, such as deposit limits, loss limits, reality check reminders, cooling-off periods, or self-exclusion, is treated with particular care. We use this information solely to give effect to your requests, to monitor compliance with those requests, and to fulfil any obligations we have to report or share self-exclusion information with approved exclusion registers. We do not use responsible gambling information for marketing purposes.

Minors

This website and our casino services are strictly for persons aged 18 years or older. We do not knowingly collect personal information from anyone under the age of 18. If we become aware that personal information has been submitted by a minor, we will take immediate steps to delete that information and close the relevant account. If you believe a minor has registered an account or shared personal information with us, please notify us immediately at [email protected].

Links to Third-Party Websites

The site may contain links to third-party websites for informational or promotional purposes. We are not responsible for the privacy practices of those sites and we encourage you to read their privacy policies before providing any personal information to them. The inclusion of a link does not imply that we endorse or have any association with the linked site.

Changes to This Policy

We review this policy regularly and may update it from time to time to reflect changes in our practices, applicable law, or regulatory guidance. When we make material changes, we will notify registered account holders by email and post the updated policy on this page. Your continued use of the site following notification of changes constitutes your acceptance of the revised policy.

Contact Us

For any privacy-related questions, access or correction requests, or complaints, please reach us through any of the following channels.

Email: [email protected] Phone: +61 412 938 547 Post: 152 Campbell Parade, Bondi Beach NSW 2026, Australia

If you prefer to raise a concern with the regulator directly, you may contact the Office of the Australian Information Commissioner at oaic.gov.au.