License Information

This page sets out the licensing details, regulatory status, and compliance framework applicable to the online casino services offered through jackpot-capital-casino-australia.com. The information provided below is intended to ensure full transparency regarding the legal basis on which services are made available to eligible players.

Operator Details

Legal entity name: Jackpot Capital Casino Ltd Country of incorporation: Curacao Registration number: 156762 Registered address: Korporaalweg 10, Willemstad, Curacao

Licence Details

Jackpot Capital Casino operates under a licence issued by the Government of Curacao. The licence authorises the operator to provide interactive gaming services, including casino-style games, in accordance with the conditions set out by the relevant regulatory authority.

Licensing authority: Curacao Gaming Control Board (GCB) Licence number: OGL/2024/1605/0610 Licence type: Online Gaming Licence (Master Licence) Licensing jurisdiction: Curacao, Kingdom of the Netherlands

The licence is subject to ongoing compliance audits and may be verified through the official records maintained by the Curacao Gaming Control Board.

Territory of Service and Age Restrictions

The services provided through this platform are available to players located in jurisdictions where online gambling is not expressly prohibited by applicable local law. Players are solely responsible for determining whether their participation in online gaming activities is lawful in their country or territory of residence.

Minimum eligible age: 18 years

Access to this platform is strictly prohibited for persons under the age of 18 years. The operator employs age verification procedures at the time of registration and during the withdrawal process to ensure compliance with this requirement. Any account found to have been created by or on behalf of a person under the minimum eligible age will be immediately suspended and any funds held therein will be subject to review in accordance with the operator’s terms and conditions.

Anti-Money Laundering and Know Your Customer Policy

The operator maintains a comprehensive Anti-Money Laundering (AML) and Know Your Customer (KYC) programme in accordance with internationally recognised standards and the conditions imposed by its licence.

KYC procedures require all registered players to submit satisfactory proof of identity, proof of address, and, where applicable, proof of payment method prior to the processing of withdrawal requests. Documents accepted for verification purposes include, but are not limited to, government-issued photographic identification (such as a passport or driver’s licence), recent utility bills or bank statements issued within the preceding three months, and relevant payment method statements.

AML procedures require the operator to monitor player transactions on an ongoing basis for indicators of suspicious activity, including structuring of deposits, unexplained changes in betting patterns, and transactions inconsistent with a player’s declared source of funds. Where suspicious activity is identified, the operator reserves the right to request additional documentation, place a temporary hold on account activity, and, where required by applicable law, submit a report to the relevant financial intelligence authority.

The operator does not accept cash transactions. All deposits and withdrawals must be processed through the payment methods approved and listed within the cashier section of the platform.

Data Protection and Privacy

The operator collects, processes, and stores personal data in accordance with its Privacy Policy, which complies with applicable data protection legislation. Personal data submitted by players is used solely for the purposes of account management, identity verification, fraud prevention, regulatory compliance, and the delivery of gaming services.

The operator employs industry-standard technical and organisational security measures to protect personal data against unauthorised access, disclosure, alteration, or destruction. These measures include Secure Socket Layer (SSL) encryption technology applied to all data transmitted between the player’s browser and the operator’s servers.

Personal data is not sold, rented, or otherwise disclosed to unaffiliated third parties except where required by law or regulatory obligation, or where necessary for the operation of approved payment and verification services.

Players retain the right to request access to their personal data, request corrections to inaccurate data, and, subject to applicable legal requirements, request the deletion of their data. Such requests may be submitted to the operator’s data protection contact via the support channels listed on the platform.

Responsible Gambling

The operator is committed to providing a safe and responsible gaming environment. The following tools and measures are made available to all registered players:

Deposit limits: Players may set daily, weekly, or monthly limits on the amount they deposit into their account. Requests to reduce existing limits take effect immediately. Requests to increase limits are subject to a mandatory cooling-off period before taking effect.

Session time limits: Players may set a maximum duration for individual gaming sessions, after which the session will be automatically terminated.

Reality checks: Players may activate periodic notifications reminding them of the duration of their current gaming session.

Self-exclusion: Players who wish to take a break from gambling may request a temporary self-exclusion period or a permanent account closure. Permanent self-exclusion requests are irrevocable and result in the termination of the player’s account. Self-exclusion requests should be submitted through the responsible gambling section of the platform or by contacting the customer support team directly.

Cooling-off periods: Players may request a temporary suspension of their account for a period of their choosing.

Players who believe they may have a gambling problem are encouraged to seek assistance from independent support organisations. In Australia, free and confidential support is available through Gambling Help Online at www.gamblinghelponline.org.au and by calling the Gambling Help Line on 1800 858 858.

The operator does not permit the use of its services by individuals who have self-excluded or who are subject to any restriction on gambling imposed by a competent authority or self-exclusion register.

Dispute Resolution

The operator is committed to resolving player complaints in a fair, transparent, and timely manner.

Internal complaints procedure: Players who wish to raise a complaint should contact the customer support team in the first instance via the available support channels (live chat, email). All complaints are acknowledged within 24 hours of receipt. The operator endeavours to resolve complaints within 10 business days. Where additional investigation is required, the player will be notified of the anticipated resolution timeframe.

Escalation: If a complaint is not resolved to the player’s satisfaction through the internal procedure, the player may escalate the matter to an independent alternative dispute resolution (ADR) body. Details of the applicable ADR provider are available upon request from the customer support team and are set out in the operator’s full Terms and Conditions.

Regulatory complaints: Players also retain the right to submit a complaint directly to the Curacao Gaming Control Board in relation to matters concerning the operator’s compliance with the terms of its licence.

Amendments to this Page

The operator reserves the right to update this Licence Information page at any time to reflect changes in its regulatory status, licence conditions, or applicable legal requirements. Material changes will be communicated to players by means of a notice published on the platform. Continued use of the platform following the publication of any such changes constitutes acceptance of the updated information.